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Workshop: Reconnect with Your Customers

When:
September 19, 2018 @ 8:30 am – 10:00 am
2018-09-19T08:30:00-04:00
2018-09-19T10:00:00-04:00
Where:
Wilmington Chamber of Commerce
1 Estell Lee Pl
Wilmington, NC 28401
USA
Contact:
Lexie Alston
(910) 762-2611 x. 200

DUE TO THE STORM, THIS WORKSHOP HAS BEEN POSTPONED UNTIL A LATER DATE.

 

Presented by: Pat Fontana, WordsWorking

Your customers want to be heard. They want you and your team members to listen to them, to respond to them, and to communicate with them as humans. In an increasingly digital age, we often forget that our customers are all humans. Even B2B organizations must connect with a human along the way to make things happen and to make the client happy. Learn how to make that connection happen on a human level in this engaging and interactive workshop!

Topics for discussion and activities:
– How to reconnect in an overly connected world
– The importance of PATY – please and thank you
– Inspiring team members to take the time to connect with customers as humans
– The true costs of miscommunication and lack of communication in a business
– Words of positive reinforcement, encouragement, and engagement to motivate your team and your customers.

Reconnect with Your Customers will give you the tools you need so you and your team can communicate more effectively with your customers.

Light breakfast included. REGISTRATION IS REQUIRED: alston@wilmingtonchamber.org