Your customers want to be heard. They want you and your team members to listen to them, to respond to them, and to communicate with them as humans. In an increasingly digital age, we often forget that our customers are all humans. Even B2B organizations must connect with a human along the way to make things happen and to make that client happy.
Connecting with customers is essential for any business. Human communication can transform an unhappy client into a satisfied customer ready to send referral business your way! Whether in retail, fast food, service, or an online business, your customers want to be heard.
In this workshop, we will look at ways to reconnect with your customers on a human level.
Topics for discussion and activities:
• How to reconnect in an overly connected world
• The importance of PATY – please and thank you
• Inspiring team members to take the time to connect with customers as humans
• The true costs of miscommunication and lack of communication in a business
Reconnect with Your Customers will give you the basics you need so you can communicate more effectively with your customers.
Light breakfast will be served.
Presented by Pat Fontana, WordsWorking